Enhance Your Customer Support with PATLive’s 24/7 Virtual Receptionists

Deliver exceptional customer support around the clock with our customized call handling solutions.

Elevate Your Customer Support Experience

In today’s fast-paced world, customers expect prompt and knowledgeable assistance at any time. PATLive’s virtual receptionists are trained to provide exceptional customer support, ensuring your clients receive the help they need, whenever they need it.

Customized Call Handling to Reflect Your Brand

We understand that every business is unique. Our customizable call handling scripts allow us to incorporate your frequently asked questions (FAQs) and specific instructions, enabling our receptionists to address common inquiries seamlessly. This approach ensures that our team sounds like an extension of yours, providing consistent and accurate information to your customers.

24/7 Availability for Uninterrupted Support

Customer inquiries don’t adhere to a 9-to-5 schedule, and neither do we. With PATLive, your customers have access to live support 24/7, including weekends and holidays. This constant availability enhances customer satisfaction and loyalty, as they know they can rely on your business at any time.

PATLive service integrations including Jotform and Formstack — 3rd party apps that integrate with our answering service.

Seamless Integration with Your Existing Systems

Our services are designed to integrate smoothly with your current processes. Whether it’s updating customer information, scheduling appointments, or escalating complex issues to your internal team, PATLive ensures a seamless workflow that keeps your operations running smoothly.

Why Choose PATLive for Customer Support

Professional Representation: Our US-based receptionists are extensively trained to handle customer interactions with empathy and efficiency.

Consistent Customer Experience: Customized scripts ensure that every customer receives accurate and consistent information.

Scalable Support: As your business grows, our services can scale to meet increasing customer support demands.

Cost-Effective Solution: Provide top-tier customer support without the overhead costs of hiring additional in-house staff.

Ready to get started?

Enhance your customer support today. Try PATLive free for 14 days and experience the difference!

Try free for 14 days

Explore all the ways our answering services can help your business

Our 24/7 call answering services go way beyond just answering the call to save you time, delight your callers, and book more business.

Live Call Answering

Just like having an in-office receptionist, only remotely.

Screening & Transfers

Flexible call answering, screening and transfers.

Message Taking

Get detailed messages when you’re unavailable.

Lead Collection

Capture the information you need from your calls.

Sales Calls

We’ll help answer product questions and process orders.

Scheduling

We can handle appointments, rescheduling & cancellations.

Event Registrations

FAQs and attendee registrations for events.

Integrations

Do even more with our suite of popular integrations.

Emergency Dispatch

24/7 Professional and empathetic service to your emergency service callers.

Web Chats

We can accept web chats from your customers right from your website.

Mobile App

Change your in-office status and get the details of every call with our mobile app.

New Client Intake

Personalized and efficient information capture for new client calls.

24/7/365

Deliver uninterrupted support to your customers, day or night.

Engaging

Customized call scripts ensure our receptionists represent your brand seamlessly.

Flexible

Adapt our services to meet your specific customer support needs.

Frequently asked questions

When you sign up for service, we’ll provide a local or toll-free phone number. You can either advertise this number directly, or you can forward your calls to it from your current number. Forward calls all the time, or only at certain times.

Yes, with our FindMe feature, we can try to reach you at up to four different numbers before calls rollover to your PATLive receptionists.

Our sales team is staffed by some of our very best receptionists, and to be promoted to the sales team, receptionists must first learn and excel at all of our tier-1 call types. Once selected for tier-2 promotion, receptionists undergo additional training and must pass a rigorous test before graduating to support businesses using our scheduling and selling services.

In many cases, customers simply link to their online storefront in their call handling instructions, and our receptionists lookup product information and place orders just like a regular website visitor would (of course, callers don’t know this).

In other cases, customers provide us with a login to their storefront’s admin panel, so we can access features like order lookups, returns, refunds, and other capabilities that we otherwise couldn’t.

It depends on what you’re selling, the quality of the resources you have available for our receptionists to access and your call volume.

If you’re selling a product or service that our team members can easily understand and you have a great website, we can get pretty detailed – even if you don’t expect to send us a lot of calls.

If, on the other hand, it’s complex in nature or if your website is difficult to navigate, we may have to collect a lead when callers have detailed questions so that one of your sales associates can return their call directly. That being said, with enough volume, we can sell or support just about anything.

Yes, we’re happy to collect credit card information when it is being used to checkout or to post a payment on the call. However, we cannot collect credit card information and send it to you to use after the call as part of a manual charge process, etc.

Absolutely. We’re happy to build and distribute custom training courses as part of our custom packages starting at 5,000 minutes per month. Give us a call at 800-775-7790 or email [email protected] to learn more.