Streamline Your SMB Operations with Professional Call Handling

Let PATLive handle your calls and web chats so you can focus on growing your SMB.

Efficient Solutions for Busy SMBs

Small to medium-sized businesses (SMBs) often face the challenge of balancing growth, customer service, and daily operations. PATLive helps you stay focused on your business by managing your calls and web chats professionally and efficiently, ensuring your customers get the support they need.

Highly rated front desk virtual receptionists at PATLive

Never Miss a Customer or Lead

SMBs rely on customer satisfaction to drive growth. With PATLive’s around the clock 24/7 availability, every call or chat is answered promptly—no matter the time. Say goodbye to missed calls and lost opportunities, and hello to more leads and happier customers.

Enhance Your Professional Image

Competing with larger businesses requires a polished and reliable customer-facing presence. PATLive’s highly trained, US-based virtual receptionists ensure every customer interaction is handled with care, helping your SMB stand out in your industry.

Adaptable for Your Growing Business

SMBs experience changes in call volume as they grow. PATLive’s scalable services are designed to evolve with your business, providing reliable support whether you’re expanding, launching new products, or experiencing seasonal demand spikes.

Customized Call Handling for SMBs

Every SMB is different, and PATLive’s flexibility ensures our services meet your unique needs. We offer customizable call scripts, tailored lead collection, appointment scheduling, and much more, so you stay in control of your customer interactions.

Why SMBs Choose PATLive

Cost-Effective Solutions: Avoid the expense of hiring full-time receptionists while still providing exceptional customer service.

24/7 Support: Ensure your customers can reach you anytime, day or night.

Scalable Services: Easily handle call surges or increased demand as your business grows.

Streamlined Communication: Deliver leads and summaries directly to your CRM or in your preferred format.

Custom Scripts: Maintain your brand voice in every interaction.

Ready to get started?

Boost efficiency and customer satisfaction for your SMB.
Try PATLive free for 14 days and see the difference we can make!

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Explore all the ways our answering services can help your business

Our 24/7 U.S.-based answering services go way beyond just answering the call to save you time, delight your callers, and book more business.

Live Call Answering

Just like having an in-office receptionist, only remotely.

Screening & Transfers

Flexible call answering, screening and transfers.

Message Taking

Get detailed messages when you’re unavailable.

Lead Collection

Capture the information you need from your calls.

Sales Calls

We’ll help answer product questions and process orders.

Scheduling

We can handle appointments, rescheduling & cancellations.

Event Registrations

FAQs and attendee registrations for events.

Integrations

Do even more with our suite of popular integrations.

Emergency Dispatch

24/7 Professional and empathetic service to your emergency service callers.

Web Chats

We can accept web chats from your customers right from your website.

Mobile App

Change your in-office status and get the details of every call with our mobile app.

New Client Intake

Personalized and efficient information capture for new client calls.

24/7/365

Reliable call handling that works around the clock.

Personal

Custom solutions tailored to meet your SMB’s needs.

Flexible

Scale our services as your business grows and evolves.

Frequently asked questions

When you sign up for service, we’ll provide a local or toll-free phone number. You can either advertise this number directly, or you can forward your calls to it from your current number. Forward calls all the time, or only at certain times.

Yes, with our FindMe feature, we can try to reach you at up to four different numbers before calls rollover to your PATLive receptionists.

One of our live receptionists will always answer your calls first, but when your status is set to Available, we’ll attempt to transfer callers to you when directed to do so in your call handling instructions and/or when callers request to speak with you.

Yes, in addition to Available, there are six Unavailable statuses (At Lunch, Away from Desk, In a Meeting, Do Not Disturb, Gone Home and Out of Office) that you can use. Just let us know what you’d like us to do when you’re in each status, and we’ll ensure receptionists handle your calls accordingly.

Yes, on Starter plan and up, you can add custom fields to your message template to ensure you get the exact information you need from callers.

Yes, we can input messages into into any web-based software you’d like us to use

Correct, 100% of your calls will be answered by one of our live receptionists, and we will never send your callers to voicemail unless you direct us to.