Professional Receptionist Services to Streamline Your Business

Focus on growing your business while PATLive provides dependable and friendly receptionist services, handling your calls and web chats seamlessly.

Try free for 14 days

Efficient and Reliable Receptionist Support

Running a business means balancing countless priorities, and answering every call or web chat can pull you away from what matters most. PATLive’s professional virtual receptionists ensure your customers are taken care of while you focus on running and growing your business.

Highly rated front desk virtual receptionists at PATLive

Free Up Your Time to Focus on What Matters

When PATLive handles your receptionist duties, you can reclaim valuable time to dedicate to high-impact tasks. Our virtual receptionists expertly manage incoming calls and web chats, providing exceptional service to your customers and ensuring nothing important falls through the cracks.

Seamless Integration with Your Business Tools

PATLive integrates with popular CRMs and web-based software to streamline your customer communications. From updating records in your CRM to efficiently routing messages or leads, we make it easy to stay organized and productive. Our receptionists act as an extension of your team, ensuring a smooth and professional experience for every interaction.

Learn More About Integrations →

Award-Winning Service You Can Trust

With over 30 years of experience delighting callers, PATLive has a proven track record of excellence. Our US-based receptionists are extensively trained to provide friendly, professional, and efficient service that leaves a lasting positive impression on your customers. Find out what our customers are saying by checking out our reviews.

Why Choose PATLive for Receptionist Services

24/7 Availability: Ensure every call and web chat is answered, even after hours.

Customizable Scripts: Tailor call handling to your unique needs for consistent and accurate communication.

Professional Representation: Our receptionists sound just like an in-house team member.

CRM Integration: Streamline your operations with seamless integration into your favorite tools.

Cost-Effective Solution: Enjoy professional receptionist services without the expense of hiring full-time staff.

Ready to get started?

Streamline your business communications today.
Try PATLive free for 14 days and experience the benefits of professional receptionists!

Try free for 14 days

Explore all the ways our answering services can help your business

Our 24/7 call answering services go way beyond just answering the call to save you time, delight your callers, and book more business.

Live Call Answering

Just like having an in-office receptionist, only remotely.

Screening & Transfers

Flexible call answering, screening and transfers.

Message Taking

Get detailed messages when you’re unavailable.

Lead Collection

Capture the information you need from your calls.

Sales Calls

We’ll help answer product questions and process orders.

Scheduling

We can handle appointments, rescheduling & cancellations.

Event Registrations

FAQs and attendee registrations for events.

Integrations

Do even more with our suite of popular integrations.

Emergency Dispatch

24/7 Professional and empathetic service to your emergency service callers.

Web Chats

We can accept web chats from your customers right from your website.

Mobile App

Change your in-office status and get the details of every call with our mobile app.

New Client Intake

Personalized and efficient information capture for new client calls.

24/7/365

Always available to answer your calls and web chats, day or night.

Engaging

Tailored call handling ensures we act as an extension of your team.

Flexible

Integrate with popular CRMs and tools for seamless communication.

Frequently asked questions

When you sign up for service, we’ll provide a local or toll-free phone number. You can either advertise this number directly, or you can forward your calls to it from your current number. Forward calls all the time, or only at certain times.

Yes, with our FindMe feature, we can try to reach you at up to four different numbers before calls rollover to your PATLive receptionists.

Our sales team is staffed by some of our very best receptionists, and to be promoted to the sales team, receptionists must first learn and excel at all of our tier-1 call types. Once selected for tier-2 promotion, receptionists undergo additional training and must pass a rigorous test before graduating to support businesses using our scheduling and selling services.

In many cases, customers simply link to their online storefront in their call handling instructions, and our receptionists lookup product information and place orders just like a regular website visitor would (of course, callers don’t know this).

In other cases, customers provide us with a login to their storefront’s admin panel, so we can access features like order lookups, returns, refunds, and other capabilities that we otherwise couldn’t.

It depends on what you’re selling, the quality of the resources you have available for our receptionists to access and your call volume.

If you’re selling a product or service that our team members can easily understand and you have a great website, we can get pretty detailed – even if you don’t expect to send us a lot of calls.

If, on the other hand, it’s complex in nature or if your website is difficult to navigate, we may have to collect a lead when callers have detailed questions so that one of your sales associates can return their call directly. That being said, with enough volume, we can sell or support just about anything.

Yes, we’re happy to collect credit card information when it is being used to checkout or to post a payment on the call. However, we cannot collect credit card information and send it to you to use after the call as part of a manual charge process, etc.

Absolutely. We’re happy to build and distribute custom training courses as part of our custom packages starting at 5,000 minutes per month. Give us a call at 800-775-7790 or email [email protected] to learn more.