Seamless Call Management for Enterprise Businesses

Enhance your customer experience with PATLive’s professional 24/7 call handling services for enterprise businesses.

Effortless Solutions for Complex Enterprise Needs

Enterprise businesses operate on a large scale, often with complex communication needs and diverse customer bases. PATLive provides tailored, professional call handling solutions that ensure every customer receives exceptional service, no matter how large or dynamic your business.

Consistent Service at Scale

Enterprises thrive on consistency, and PATLive is here to deliver. With our 24/7 coverage, you can rest assured that every customer interaction reflects your brand’s high standards, even during peak call volumes, holidays, or after-hours.

Customized Call Handling Across Departments

PATLive’s services can be fully tailored to align with your organizational structure. From handling calls for different departments to routing specific inquiries to the right teams, our virtual receptionists ensure smooth and accurate communication across your enterprise.

Enhance Your Global Reach

Enterprise businesses often serve a global audience, requiring round-the-clock accessibility. PATLive bridges time zones and delivers seamless customer support, ensuring you’re always available to your clients and customers.

Actionable Insights to Optimize Operations

With PATLive’s call analytics and detailed reporting, you gain a comprehensive view of your communication performance. Track call volumes, durations, and outcomes to refine processes and maintain peak efficiency across your organization.

Why Enterprises Choose PATLive

Scalable Solutions: Handle fluctuating call volumes with ease, from regular traffic to campaign-specific surges.

Professional Representation: Our extensively trained virtual receptionists provide polished and reliable service.

Custom Scripting & Routing: Ensure every call is handled to your precise specifications, maintaining brand consistency.

Detailed Reporting & Analytics: Access real-time data to monitor and optimize call performance.

24/7 Availability: Provide exceptional customer service across all time zones.

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Transform the way your enterprise handles customer communication.
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Explore all the ways our answering services can help your business

Our 24/7 U.S.-based answering services go way beyond just answering the call to save you time, delight your callers, and book more business.

Live Call Answering

Just like having an in-office receptionist, only remotely.

Screening & Transfers

Flexible call answering, screening and transfers.

Message Taking

Get detailed messages when you’re unavailable.

Lead Collection

Capture the information you need from your calls.

Sales Calls

We’ll help answer product questions and process orders.

Scheduling

We can handle appointments, rescheduling & cancellations.

Event Registrations

FAQs and attendee registrations for events.

Integrations

Do even more with our suite of popular integrations.

Emergency Dispatch

24/7 Professional and empathetic service to your emergency service callers.

Web Chats

We can accept web chats from your customers right from your website.

Mobile App

Change your in-office status and get the details of every call with our mobile app.

New Client Intake

Personalized and efficient information capture for new client calls.

24/7/365

Support your customers and clients anytime, anywhere.

Personal

Tailored call handling solutions for large-scale enterprises.

Flexible

Scale effortlessly to meet the demands of your growing business.

Frequently asked questions

When you sign up for service, we’ll provide a local or toll-free phone number. You can either advertise this number directly, or you can forward your calls to it from your current number. Forward calls all the time, or only at certain times.

Yes, with our FindMe feature, we can try to reach you at up to four different numbers before calls rollover to your PATLive receptionists.

One of our live receptionists will always answer your calls first, but when your status is set to Available, we’ll attempt to transfer callers to you when directed to do so in your call handling instructions and/or when callers request to speak with you.

Yes, in addition to Available, there are six Unavailable statuses (At Lunch, Away from Desk, In a Meeting, Do Not Disturb, Gone Home and Out of Office) that you can use. Just let us know what you’d like us to do when you’re in each status, and we’ll ensure receptionists handle your calls accordingly.

Yes, on Starter plan and up, you can add custom fields to your message template to ensure you get the exact information you need from callers.

Yes, we can input messages into into any web-based software you’d like us to use

Correct, 100% of your calls will be answered by one of our live receptionists, and we will never send your callers to voicemail unless you direct us to.