Professional Front Desk Receptionist Services – Anytime, Anywhere

Discover how PATLive’s 24/7 virtual receptionists seamlessly handle all your front desk tasks. Read on to see how we can elevate your customer experience and streamline your operations.

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Front Desk Receptionist Services

Enhance your business operations with PATLive’s 24/7 virtual receptionists, expertly trained to manage all the responsibilities of an in-house front desk receptionist. Our professional U.S.-based team acts as a seamless extension of your staff, ensuring every caller receives a friendly and helpful experience.

receptionist revolution - PATLive front desk receptionists

PATLive's front desk receptionists undergo extensive training to ensure a seamless and professional experience for your customers.

Comprehensive Training for Exceptional Service

At PATLive, we prioritize excellence. Each virtual receptionist undergoes over 80 hours of initial training before ever handling the first customer interaction on their own, followed by consistent monitoring, coaching, and specialized continued education. This rigorous preparation ensures our virtual receptionists deliver the perfect experience you envision on every phone call or web chat.

Seamless Integration with Your Team

Our virtual receptionists function just like an in-office receptionist, transferring calls when you’re available and taking messages when you’re not. They handle tasks such as call screening, message taking, lead collection/qualification, appointment scheduling, and more, allowing you to focus on your core business activities.

PATLive's front desk receptionists can transfer calls when you're available or take a message when you're not.

Completely Customized Call Handling

We understand that every business is unique. That’s why we offer flexible call scripting, allowing our receptionists to follow your specific instructions to deliver the experience you desire for your callers. This customization ensures that our services align perfectly with your business needs.

Experience the PATLive Difference

With over three decades of experience and more than 50 million calls answered, PATLive is a leader in virtual receptionist and live answering services. Our commitment to excellence has earned us consistently amazing reviews, and an “Excellent” rating on Trustpilot, with 9 out of 10 customers rating our services as “great” or better.

Highly rated front desk virtual receptionists at PATLive

Ready to get started?

Discover how PATLive’s front desk receptionist solutions can benefit your business. Try us free for 14 days and experience the difference a professional virtual receptionist can make.

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Explore all the ways our answering services can help your business

Our 24/7 U.S.-based answering services go way beyond just answering the call to save you time, delight your callers, and book more business.

Live Call Answering

Just like having an in-office receptionist, only remotely.

Screening & Transfers

Flexible call answering, screening and transfers.

Message Taking

Get detailed messages when you’re unavailable.

Lead Collection

Capture the information you need from your calls.

Sales Calls

We’ll help answer product questions and process orders.

Scheduling

We can handle appointments, rescheduling & cancellations.

Event Registrations

FAQs and attendee registrations for events.

Integrations

Do even more with our suite of popular integrations.

Emergency Dispatch

24/7 Professional and empathetic service to your emergency service callers.

Web Chats

We can accept web chats from your customers right from your website.

Mobile App

Change your in-office status and get the details of every call with our mobile app.

New Client Intake

Personalized and efficient information capture for new client calls.

24/7/365

Our receptionists are always available – even on holidays.

Personal

Our professional front desk receptionists create a warm, lasting impression on every call.

Flexible

With our free Web and Mobile Apps you can decide in real-time how we handle your calls.

Frequently asked questions

When you sign up for service, we’ll provide a local or toll-free phone number. You can either advertise this number directly, or you can forward your calls to it from your current number. Forward calls all the time, or only at certain times.

Yes, with our FindMe feature, we can try to reach you at up to four different numbers before calls rollover to your PATLive receptionists.

One of our live receptionists will always answer your calls first, but when your status is set to Available, we’ll attempt to transfer callers to you when directed to do so in your call handling instructions and/or when callers request to speak with you.

Yes, in addition to Available, there are six Unavailable statuses (At Lunch, Away from Desk, In a Meeting, Do Not Disturb, Gone Home and Out of Office) that you can use. Just let us know what you’d like us to do when you’re in each status, and we’ll ensure receptionists handle your calls accordingly.

Yes, on Starter plan and up, you can add custom fields to your message template to ensure you get the exact information you need from callers.

Yes, we can input messages into into any web-based software you’d like us to use

Correct, 100% of your calls will be answered by one of our live receptionists, and we will never send your callers to voicemail unless you direct us to.