Customized Call Handling That Adapts to Your Needs

Completely tailor your call handling in real time with PATLive’s flexible and fully customizable live answering services.

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A Completely Customized Solution

Every business is unique, and your call handling should reflect that. With PATLive, you can customize every aspect of your live answering services, ensuring we meet your specific needs. From personalized call scripts to real-time availability updates, we adapt to the way you work—seamlessly and effortlessly.

Customized call handling example from virtual assistant with app

Custom Call Scripts for a Perfect Fit

We design call and web chat handling scripts tailored to your requirements, creating a seamless experience for your callers. Whether you need us to greet customers a certain way, collect specific information, or route calls differently, we’re happy to fine-tune the script until it’s perfect. And if things change, simply let us know—we’ll adjust the call handling instructions to your specifications.

Real-Time Customized Call Handling with Free Apps

Stay in control with PATLive’s free web and mobile apps. Update your availability status in real time to instantly adjust how we handle your calls. Choose from six unique statuses, each triggering a customized contingency plan that ensures every call or web chat is handled exactly how you want.

PATLive's free mobile and web apps ensure that your call handling instructions are completely customized to meet your needs in real-time, no matter your availability status.

Flexible and Reliable 24/7 Support

No matter your business hours or the complexity of your needs, our U.S.-based 24/7 team is here to support you. Our receptionists follow your specific instructions and adapt to your preferences to provide an exceptional experience for every customer, day or night.

Call Handling Your Way

With over 3 decades of expertise, PATLive has perfected the art of personalized answering services. We combine advanced technology with professional virtual receptionists to create a solution that works the way you do.

Highly rated front desk virtual receptionists at PATLive

Ready to get started?

Discover the difference customized call handling can make for your business. Try PATLive free for 14 days today!

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Explore all the ways our answering services can help your business

Our 24/7 U.S.-based answering services go way beyond just answering the call to save you time, delight your callers, and book more business.

Live Call Answering

Just like having an in-office receptionist, only remotely.

Screening & Transfers

Flexible call answering, screening and transfers.

Message Taking

Get detailed messages when you’re unavailable.

Lead Collection

Capture the information you need from your calls.

Sales Calls

We’ll help answer product questions and process orders.

Scheduling

We can handle appointments, rescheduling & cancellations.

Event Registrations

FAQs and attendee registrations for events.

Integrations

Do even more with our suite of popular integrations.

Emergency Dispatch

24/7 Professional and empathetic service to your emergency service callers.

Web Chats

We can accept web chats from your customers right from your website.

Mobile App

Change your in-office status and get the details of every call with our mobile app.

New Client Intake

Personalized and efficient information capture for new client calls.

24/7/365

Our receptionists are always available – even on holidays.

Personal

Our professional Virtual Receptionists create a warm, lasting impression on every call.

Flexible

With our free Web and Mobile Apps you can decide in real-time how we handle your calls.

Frequently asked questions

When you sign up for service, we’ll provide a local or toll-free phone number. You can either advertise this number directly, or you can forward your calls to it from your current number. Forward calls all the time, or only at certain times.

Yes, with our FindMe feature, we can try to reach you at up to four different numbers before calls rollover to your PATLive receptionists.

One of our live receptionists will always answer your calls first, but when your status is set to Available, we’ll attempt to transfer callers to you when directed to do so in your call handling instructions and/or when callers request to speak with you.

Yes, in addition to Available, there are six Unavailable statuses (At Lunch, Away from Desk, In a Meeting, Do Not Disturb, Gone Home and Out of Office) that you can use. Just let us know what you’d like us to do when you’re in each status, and we’ll ensure receptionists handle your calls accordingly.

Yes, on Starter plan and up, you can add custom fields to your message template to ensure you get the exact information you need from callers.

Yes, we can input messages into into any web-based software you’d like us to use

Correct, 100% of your calls will be answered by one of our live receptionists, and we will never send your callers to voicemail unless you direct us to.