No Matter The Emergency, We’re Here For You
Always ready, 24/7/365. Expert handling of your emergency dispatch calls for every crisis, large or small.
Emergency dispatch interactions require skilled handling with an empathetic touch
No matter the emergency, whether the caller’s HVAC unit isn’t working, they are locked out of their home, or even if the power is out, PATLive is always here to handle your emergency dispatch phone calls and web chats around the clock.
Our Virtual Receptionists are specifically trained in how to deal with emergency dispatch calls. We get that the technical information must be efficiently collected, but we also approach every call with professionalism and genuine empathy for the caller’s situation.
Easily control when you’re available to receive calls with your real-time status
With your real-time status, we always know when you’re available to take calls and when you want us to handle the interaction another way.
Simply update your status in the web or mobile apps, and our receptionists will instantly adjust how they’re handling your calls.
Use one of our many integrations, or your own web-based software
Whether you’re taking advantage of our many integrations or using web-based software that our agents can access, we’re ready to work closely with you. We’ll craft the perfect call handling instructions together for your emergency dispatch calls, making sure our Virtual Receptionists feel just like an extension of your team, managing every interaction with ease and efficiency.
Real-time response can go a long way toward great customer service for your callers
Having a seasoned professional ready to help on the other end of the line can make a huge difference when your customers need emergency assistance. In fact, 83% of customers say they feel more loyal to brands that quickly resolve their issues, and 93% are more likely to make repeat purchases from companies known for excellent customer service. Why not see for yourself? Try our services free for 14 days and discover why we’ve been delighting callers since 1990.
Ready to get started?
Explore all the ways our answering services can help your business
Our 24/7 call answering services go way beyond just answering the call to save you time, delight your callers, and book more business.
Friendly
Delight your callers with friendly, personal service.
Flexible
Customize when and how your calls are handled to meet your needs.
Attentive
We’ll adhere closely to the details of your call handling instructions.