Customizable Call Routing Schedules for 24/7 Control

Decide where your calls go at any time with PATLive’s flexible scheduling options.

Take Full Control of Your Call Routing With Schedules

With PATLive’s customizable scheduling feature, you decide how and where your calls are routed. Set specific times to direct calls to an employee, team member, or individual during business hours, and seamlessly roll over to our professional virtual receptionists after hours or when you’re unavailable.

Effortless Schedule Management

We make it simple for you to manage your call schedules. Use our free web app to set or adjust your routing preferences anytime, or rely on our exceptional customer service staff to assist you. You’re always in control, no matter the time of day.

24/7 Flexibility for Any Business

Our call routing schedules are designed to adapt to your unique business needs. Whether you need to direct calls to different departments, individuals, or a combination of your team and PATLive receptionists, our platform gives you the flexibility to configure call handling exactly as you see fit.

PATLive's front desk receptionists can transfer calls when you're available or take a message when you're not.

Why Scheduling Matters

Custom schedules let you:

Ensure calls are routed to the right person or team at the right time.
Maintain seamless customer communication during busy or off-hours.
Improve efficiency by eliminating unnecessary disruptions for your team.

Ready to get started?

Take charge of your call routing today.
Try PATLive free for 14 days and experience the benefits of customizable schedules!

Try free for 14 days Talk to Sales

Explore all the ways our answering services can help your business

Our 24/7 U.S.-based answering services go way beyond just answering the call to save you time, delight your callers, and book more business.

Live Call Answering

Just like having an in-office receptionist, only remotely.

Screening & Transfers

Flexible call answering, screening and transfers.

Message Taking

Get detailed messages when you’re unavailable.

Lead Collection

Capture the information you need from your calls.

Sales Calls

We’ll help answer product questions and process orders.

Scheduling

We can handle appointments, rescheduling & cancellations.

Event Registrations

FAQs and attendee registrations for events.

Integrations

Do even more with our suite of popular integrations.

Emergency Dispatch

24/7 Professional and empathetic service to your emergency service callers.

Web Chats

We can accept web chats from your customers right from your website.

Mobile App

Change your in-office status and get the details of every call with our mobile app.

New Client Intake

Personalized and efficient information capture for new client calls.

24/7/365

Update your call routing schedules anytime with ease.

Personal

Create custom schedules to route calls exactly where they need to go.

Flexible

Control call routing through our web app or with help from our friendly support team.

Frequently asked questions

When you sign up for service, we’ll provide a local or toll-free phone number. You can either advertise this number directly, or you can forward your calls to it from your current number. Forward calls all the time, or only at certain times.

Yes, with our FindMe feature, we can try to reach you at up to four different numbers before calls rollover to your PATLive receptionists.

One of our live receptionists will always answer your calls first, but when your status is set to Available, we’ll attempt to transfer callers to you when directed to do so in your call handling instructions and/or when callers request to speak with you.

Yes, in addition to Available, there are six Unavailable statuses (At Lunch, Away from Desk, In a Meeting, Do Not Disturb, Gone Home and Out of Office) that you can use. Just let us know what you’d like us to do when you’re in each status, and we’ll ensure receptionists handle your calls accordingly.

Yes, on Starter plan and up, you can add custom fields to your message template to ensure you get the exact information you need from callers.

Yes, we can input messages into into any web-based software you’d like us to use

Correct, 100% of your calls will be answered by one of our live receptionists, and we will never send your callers to voicemail unless you direct us to.