Call Recordings to Monitor and Improve Call Handling

Listen to your call recordings, refine your scripts, and ensure every interaction represents your business flawlessly.

Effortless Access to Your Call Recordings

Access to call recordings is vital for maintaining quality and refining processes. With PATLive, you can listen to call recordings via our free web and mobile apps shortly after the call ends, empowering you to review, improve, and manage your customer interactions effectively.

PATLive provides call recordings after each call to ensure quality every time!

Ensure Quality and Professionalism

Call recordings allow you to monitor how every call is handled by our virtual receptionists. Ensure that your calls meet your standards, represent your company well, and create a positive impression on your customers.

Refine Scripts and Processes

Listening to call recordings provides invaluable insights into how your scripts perform in real-world scenarios. Identify areas where adjustments are needed, and fine-tune your call handling scripts to optimize efficiency and effectiveness.

PATLive call recordings provide access to all the details of every call, every time.

Review Caller Details Anytime

Sometimes, details shared during a call can be critical. With PATLive’s call recordings, you can revisit conversations to confirm information, verify instructions, listen to the tone of the call, or double-check caller details when needed. This added layer of accuracy ensures your business operations run smoothly.

Convenient Access Through Web and Mobile Apps

PATLive makes it easy to stay connected. Access call recordings shortly after a call concludes through our web and mobile apps, giving you the flexibility to manage your business anywhere, anytime.

Ready to get started?

Take control of your call quality today. Try PATLive free for 14 days and experience the benefits of call recordings!

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Explore all the ways our answering services can help your business

Our 24/7 U.S.-based answering services go way beyond just answering the call to save you time, delight your callers, and book more business.

Live Call Answering

Just like having an in-office receptionist, only remotely.

Screening & Transfers

Flexible call answering, screening and transfers.

Message Taking

Get detailed messages when you’re unavailable.

Lead Collection

Capture the information you need from your calls.

Sales Calls

We’ll help answer product questions and process orders.

Scheduling

We can handle appointments, rescheduling & cancellations.

Event Registrations

FAQs and attendee registrations for events.

Integrations

Do even more with our suite of popular integrations.

Emergency Dispatch

24/7 Professional and empathetic service to your emergency service callers.

Web Chats

We can accept web chats from your customers right from your website.

Mobile App

Change your in-office status and get the details of every call with our mobile app.

New Client Intake

Personalized and efficient information capture for new client calls.

24/7/365

Access call recordings anytime via our web and mobile apps.

Personal

Review call recordings to ensure every interaction meets your standards.

Flexible

Use recordings to refine scripts and improve call handling processes.

Frequently asked questions

When you sign up for service, we’ll provide a local or toll-free phone number. You can either advertise this number directly, or you can forward your calls to it from your current number. Forward calls all the time, or only at certain times.

Yes, with our FindMe feature, we can try to reach you at up to four different numbers before calls rollover to your PATLive receptionists.

One of our live receptionists will always answer your calls first, but when your status is set to Available, we’ll attempt to transfer callers to you when directed to do so in your call handling instructions and/or when callers request to speak with you.

Yes, in addition to Available, there are six Unavailable statuses (At Lunch, Away from Desk, In a Meeting, Do Not Disturb, Gone Home and Out of Office) that you can use. Just let us know what you’d like us to do when you’re in each status, and we’ll ensure receptionists handle your calls accordingly.

Yes, on Starter plan and up, you can add custom fields to your message template to ensure you get the exact information you need from callers.

Yes, we can input messages into into any web-based software you’d like us to use

Correct, 100% of your calls will be answered by one of our live receptionists, and we will never send your callers to voicemail unless you direct us to.