Call Analytics & Reporting Tailored to Your Business

Track and optimize your calls with PATLive’s powerful analytics and customizable reporting tools.

Let Data Drive Decisions

Understanding your call data is essential for making informed decisions. PATLive’s analytics and reporting tools, available via our free web and mobile apps, provide detailed insights into how your calls are handled. With customizable reporting options and flexible data delivery, you’re always in control.

Real-Time and Customizable Reporting

Get the information you need, when you need it. Our platform allows you to generate reports based on custom date ranges, billing cycles, or pre-set time periods. Whether you’re analyzing lead performance, appointment scheduling efficiency, or call handling quality, PATLive’s reporting tools give you the flexibility to focus on what matters most.

Detailed Billing Statements

PATLive’s billing statements break down every call, providing insights into:

Call Length: Evaluate how long your calls are taking to ensure your scripts are effective and efficient.
Call Status: See whether calls reached a virtual receptionist, were transferred, or disconnected.
Cost Tracking: Monitor the cost of calls, including overage minutes, to manage your budget effectively.

These details empower you to refine your call handling process and ensure maximum value.

Flexible Lead Delivery Options

Stay on top of your leads with delivery options tailored to your workflow. Choose to receive leads after every call, batch them periodically, or download them in your preferred format. Whether it’s a CSV file for Excel or integration into your favorite CRM, PATLive ensures your data works for you.

Optimize Performance with Insightful Analytics

Every interaction with PATLive is designed to meet your expectations. Use our reporting tools to:

Make decisions about adjusting your customized call handling scripts for greater efficiency.
Identify trends in call handling and customer needs.
Track appointment scheduling and lead conversion metrics.

Our free web and mobile apps put all your reporting options at your fingertips. Monitor performance, update availability, and access reports whenever you need them.

Ready to get started?

Take control of your call data today. Try PATLive free for 14 days and experience the power of customized analytics!

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Explore all the ways our answering services can help your business

Our 24/7 U.S.-based answering services go way beyond just answering the call to save you time, delight your callers, and book more business.

Live Call Answering

Just like having an in-office receptionist, only remotely.

Screening & Transfers

Flexible call answering, screening and transfers.

Message Taking

Get detailed messages when you’re unavailable.

Lead Collection

Capture the information you need from your calls.

Sales Calls

We’ll help answer product questions and process orders.

Scheduling

We can handle appointments, rescheduling & cancellations.

Event Registrations

FAQs and attendee registrations for events.

Integrations

Do even more with our suite of popular integrations.

Emergency Dispatch

24/7 Professional and empathetic service to your emergency service callers.

Web Chats

We can accept web chats from your customers right from your website.

Mobile App

Change your in-office status and get the details of every call with our mobile app.

New Client Intake

Personalized and efficient information capture for new client calls.

24/7/365

Access your call analytics and reporting anytime, even on holidays.

Personal

Custom reports provide detailed insights tailored to your business needs.

Flexible

Track performance and adjust call handling with our free web and mobile apps.

Frequently asked questions

When you sign up for service, we’ll provide a local or toll-free phone number. You can either advertise this number directly, or you can forward your calls to it from your current number. Forward calls all the time, or only at certain times.

Yes, with our FindMe feature, we can try to reach you at up to four different numbers before calls rollover to your PATLive receptionists.

One of our live receptionists will always answer your calls first, but when your status is set to Available, we’ll attempt to transfer callers to you when directed to do so in your call handling instructions and/or when callers request to speak with you.

Yes, in addition to Available, there are six Unavailable statuses (At Lunch, Away from Desk, In a Meeting, Do Not Disturb, Gone Home and Out of Office) that you can use. Just let us know what you’d like us to do when you’re in each status, and we’ll ensure receptionists handle your calls accordingly.

Yes, on Starter plan and up, you can add custom fields to your message template to ensure you get the exact information you need from callers.

Yes, we can input messages into into any web-based software you’d like us to use

Correct, 100% of your calls will be answered by one of our live receptionists, and we will never send your callers to voicemail unless you direct us to.