24/7 Live Call Answering for E-commerce Businesses

24/7/365 live call answering services for e-commerce companies.

Try free for 14 days

Live Call Answering for Your E-commerce Business

Try free for 14 days! Our virtual receptionists act as your personal business phone, greeting every caller with a fast answer and friendly service, ensuring you never miss an important call.

24/7 Call Answering Services for Your E-commerce Business

In today’s world, prospective customers and current clients expect to reach someone anytime they need assistance. With our 24/7/365 live answering service, your e-commerce business is always available to assist customers, enhancing their experience and driving sales.

Friendly and professional call center agents ready to help your small business.
Courteous and professional call center agents.

Top-Tier Virtual Receptionists for Your Customer Support

Answering the call is only the first step in securing a sale. At PATLive, our top-tier virtual receptionists are trained and incentivized to handle sales calls expertly, providing exceptional customer care that converts inquiries into purchases.

Powerful Apps and Seamless Integrations

Our technology allows our receptionists to integrate seamlessly with your e-commerce platform. They can answer questions, capture leads, process orders, and assist with billing issues directly in your online storefront, just like an in-house employee. Stay in sync with your calls from anywhere using our mobile app, receive real-time notifications via email and update your status instantly. Our integrations work seamlessly with your CRM and other business software.

The apps and integrations you can use with our answering service.
Small business owner speaking with her after hours answering service.

More Than Just Answering the Phone

With over thirty years of experience working with e-commerce companies, we know what’s important to your online business. Our friendly and helpful service will enhance your customer interactions, 24/7.

Flexible

Customize how phone calls are answered to meet your needs.

Engaging

Impress callers with friendly, personal service on every call.

Affordable

Pricing that fits your budget, with plans starting at just $205/month and no contracts or commitments.

Explore all we can do for you

Our 24-hour answering service helps your home services business make the most of every phone call.

Live Call Answering
Just like having an in-house receptionist, only remotely.
Screening & Transfers
Flexible call handling, screening, and routing.
Message Taking & Voicemail
Detailed message capture and delivery when you’re unavailable.
Lead Capture & Sales Calls
Capture leads and follow up with potential customers.
Scheduling & Event Registrations
Manage appointments and event sign-ups.
Order Taking & Management
Efficiently manage orders and customer inquiries.
Integrations
Seamless integration with your existing CRM and software.
Emergency Dispatch & Web Chats
24/7 emergency service and web chat handling.
Professional Answering Service
Maintain a professional image with expert call handling.
Mobile App
Manage your status and get call details with our mobile app.
Bilingual Services
English and Spanish support for diverse customers.
Customer Support
Provide exceptional customer support for your e-commerce clients.

Frequently Asked Questions

We handle a variety of calls, including product inquiries, order taking, lead capture, appointment scheduling, sales calls, emergency calls, and more. Our goal is to provide comprehensive support for your e-commerce business.

Our receptionists use custom scripting tailored to your business needs. They are real people trained to follow your specific instructions, ensuring each call is handled professionally and accurately.

Yes, our 24/7 answering service operates around the clock, including after-hours and holidays. We are equipped to handle emergency calls with professionalism and urgency, ensuring your customers receive the support they need at any time.

We offer seamless integrations with popular e-commerce platforms, allowing us to work directly within your existing systems. This ensures efficient handling of orders, scheduling, and more.

Our mobile app and web platform provide real-time updates. You can receive notifications via email, SMS, or push notifications and access detailed call reports to stay informed about every interaction.

Experience PATLive’s Ecommerce Answering Service Today!

Enhance your e-commerce operations with PATLive’s professional, friendly, and reliable support. Start your free trial today and see how our comprehensive answering service can benefit your business and improve customer satisfaction.

Trustpilot