Effortless Call and Web Chat Routing with PATLive

From phone calls to web chats, PATLive connects your customers to the support they need, 24/7

Seamless Routing for Calls and Web Chats

Every interaction with your business is important, and PATLive ensures it’s handled flawlessly. When a call or web chat comes in, it’s routed directly to one of our highly trained virtual receptionists, who follow your customized script to provide a seamless experience for your customers.

customer service tools on a computer screen

How Call Routing Works

Direct Routing: Calls placed to your dedicated PATLive number or forwarded from your office number are routed instantly to one of our virtual receptionists.

Custom Scripts in Action: As soon as the call connects, your personalized script pops up for the receptionist, outlining exactly how to handle the interaction—whether that’s answering FAQs, taking a message, or transferring the call to you or your team.

Flexible Options: You control how calls are handled, with the flexibility to change instructions anytime via our free web or mobile apps.

How Web Chat Routing Works

Seamless Integration with Your Website: When a customer or prospect clicks the web chat icon on your website, they’re routed directly to one of our virtual receptionists.

Customized Chat Scripts: Receptionists follow your predetermined script to assist visitors with inquiries, collect leads, or even schedule appointments.

Real-Time Assistance: With PATLive’s 24/7 service, your website visitors always have access to a live, friendly representative ready to help.

Live receptionist services for web chats

Tasks We Handle on Calls and Web Chats

PATLive virtual receptionists are trained to handle a wide variety of tasks, ensuring every customer interaction is efficient and professional:

Call Screening and Transfers: Direct calls to the right person or department while filtering out spam or unwanted calls.
Message Taking: Capture detailed messages and deliver them in the format of your choice.
Lead Collection: Collect valuable information from prospects and route it to your CRM.
Sales Calls: Support your sales efforts by capturing orders or qualifying leads.
Appointment Scheduling: Book, reschedule, or cancel appointments directly on your calendar.
Event Registrations: Manage registrations for your webinars, events, or classes.
Bilingual Support: Offer service in both English and Spanish to serve a broader audience.
And Much More: Tailor our services to meet your specific business needs.

Why Choose PATLive for Call and Web Chat Routing?

Customizable Scripts: Tailor every interaction to reflect your brand and meet your goals.

24/7 Availability: Ensure your customers receive live support anytime, day or night.

Scalable Solutions: Handle high call and chat volumes with ease.

Professional Representation: US-based virtual receptionists trained to provide exceptional service.

Ready to get started?

Streamline your call and web chat routing today.
Try PATLive free for 14 days and see how seamless communication can transform your business!

Try free for 14 days

Explore all the ways our answering services can help your business

Our 24/7 call answering services go way beyond just answering the call to save you time, delight your callers, and book more business.

Live Call Answering

Just like having an in-office receptionist, only remotely.

Screening & Transfers

Flexible call answering, screening and transfers.

Message Taking

Get detailed messages when you’re unavailable.

Lead Collection

Capture the information you need from your calls.

Sales Calls

We’ll help answer product questions and process orders.

Scheduling

We can handle appointments, rescheduling & cancellations.

Event Registrations

FAQs and attendee registrations for events.

Integrations

Do even more with our suite of popular integrations.

Emergency Dispatch

24/7 Professional and empathetic service to your emergency service callers.

Web Chats

We can accept web chats from your customers right from your website.

Mobile App

Change your in-office status and get the details of every call with our mobile app.

New Client Intake

Personalized and efficient information capture for new client calls.

24/7/365

Always available to handle calls and web chats for your business.

Engaging

Customized scripts ensure every interaction reflects your brand.

Flexible

Route calls and chats seamlessly to meet your business needs.

Frequently asked questions

When you sign up for service, we’ll provide a local or toll-free phone number. You can either advertise this number directly, or you can forward your calls to it from your current number. Forward calls all the time, or only at certain times.

Yes, with our FindMe feature, we can try to reach you at up to four different numbers before calls rollover to your PATLive receptionists.

Our sales team is staffed by some of our very best receptionists, and to be promoted to the sales team, receptionists must first learn and excel at all of our tier-1 call types. Once selected for tier-2 promotion, receptionists undergo additional training and must pass a rigorous test before graduating to support businesses using our scheduling and selling services.

In many cases, customers simply link to their online storefront in their call handling instructions, and our receptionists lookup product information and place orders just like a regular website visitor would (of course, callers don’t know this).

In other cases, customers provide us with a login to their storefront’s admin panel, so we can access features like order lookups, returns, refunds, and other capabilities that we otherwise couldn’t.

It depends on what you’re selling, the quality of the resources you have available for our receptionists to access and your call volume.

If you’re selling a product or service that our team members can easily understand and you have a great website, we can get pretty detailed – even if you don’t expect to send us a lot of calls.

If, on the other hand, it’s complex in nature or if your website is difficult to navigate, we may have to collect a lead when callers have detailed questions so that one of your sales associates can return their call directly. That being said, with enough volume, we can sell or support just about anything.

Yes, we’re happy to collect credit card information when it is being used to checkout or to post a payment on the call. However, we cannot collect credit card information and send it to you to use after the call as part of a manual charge process, etc.

Absolutely. We’re happy to build and distribute custom training courses as part of our custom packages starting at 5,000 minutes per month. Give us a call at 800-775-7790 or email [email protected] to learn more.