Articles about providing great customer service, virtual receptionist services, trends in call centers, customer engagement, and anything relevant to those concerned about providing memorably good service to their customers.
We love customer service tools and software at PATLive. They make our jobs easier and help our customers get the best possible service we can provide. You can only get so far with your customers with nothing but a telephone and your sparkling personality at your disposal. As our world becomes more mobile, it is…
Getting Personal With Customers: The power of human connection is undeniably strong. From the moment we are thrown into this world, we are constantly seeking out connection from those around us – it is vastly important in how we perceive ourselves and our world. Matthew Lieberman, scientist and author of Social, explains to Scientific American…
A Multi-Channel Approach When considering your multi-channel customer service options it’s easy to think of social media as only useful for keeping up with Aunt Bertha or staying connected to your college buddy everyone called “Keg Stand.” The thing is, social media has evolved into so much more than its initial purpose; it has swiftly…
The customer service industry is bogged down with lies. From the patently false to the outrageous, it’s easy for a business owner to get lost in a sea of misinformation on providing good customer service. It’s also easy to trust those old customer service myths as gospel. The good news is that no one has…
There may be no greater miracle than getting through the holidays in one piece. Between the stress over finding just the right gifts, the events, all of the junk food (delicious, delicious junk food) and the rush to ingest it all within the span of a month – it’s a wonder we get past the…
Customer Service vs. Customer Support I’ll admit it: I am not at my best when I’m behind the wheel. If I get cut off in traffic, I immediately say something along the lines of, “(insert expletive or name calling)! Learn how to drive!” Yet a second thought always occurs after my standard reaction. While I…
“Have no fear of perfection – you’ll never reach it.” ― Salvador Dalí It’s hard to admit this, but we aren’t perfect. There, I said it. What business is flawless? As humans we are naturally destined to err. It’s what you do with the customer service mistakes that sets you apart from the crowd. PATLive…
Engaging in taking blame: I had a battle royale with my toddler during shower time last night. She is currently in the midst of an internal struggle between the desire to be big enough to take a shower and really hating water spraying in her face. It may not sound like a big deal to…
Growing up, getting called “easy” was an insult. The I’ll-see-you-at-the-flagpole-after-school type of an insult. But in the world of customer service, being called “easy”, or a customer-friendly business, is one of the greatest compliments a company can receive. It’s sad to say, but people expect difficulty when communicating with most companies. We have trained ourselves…
Your customers are happy and they’re telling everyone about you, creating a bevy of new leads and customers. This is every business owner’s dream come true. A flood of new customers is never, ever a bad thing! But what if you aren’t seeing a flood of new customers pouring in? You are probably wondering why…