Articles about providing great customer service, virtual receptionist services, trends in call centers, customer engagement, and anything relevant to those concerned about providing memorably good service to their customers.
Startups and Customer Service: Startups are buzzing and busy. So much work is going into getting them off the ground, and sometimes customer service gets lost in the shuffle. Regardless of whether your startup is an app, software, or service, it’s imperative to have dedicated customer service staff in place. Here are 3 ways a…
Losing a Customer: Two weeks ago, I was getting some grocery shopping done at one of those big box retailers. The new year had just crept its way into the world and I was celebrating by not buying carbs. It’s the worst way to celebrate anything, in case you were wondering. I rounded a corner…
You are living the dream. The online business you’ve always longed to have is quite successful. Who knew so many people wanted a t-shirt that features a cat in a smoking jacket? You did. With all of its success, your online business is far from perfection. You have an inbox loaded with customer emails, unanswered…
Investment in real estate comes with a unique set of challenges that can overwhelm even the most experienced real estate investors. From juggling multiple rental properties to keeping track of potential leads, it’s easy for opportunities to slip through the cracks. The industry demands that investors stay on top of their property management game while…
The Millennial Real Estate Client It’s time for our obligatory post about everyone’s favorite generation to rag on: the millennial real estate client. Many articles are overwrought with generalizations about the largest generation in history and these characteristics are rarely positive: they want more success without working for it; they are selfish; they are lazy;…
Let’s face the facts: lawyers don’t necessarily need to practice fundamentals of exceptional customer service. Much like the funeral business, people will always have a need for an attorney. Because of that necessity it seems as if law professionals could be successful without upholding any kind of customer service standards. If the people are always…
Live Receptionists: All of your hard work is paying off. You’ve taken your company from a small, one-woman show operating out of your basement and turned it into a flourishing, medium-sized business. With revenue, and sales, and…dare we say it? Customers. This is amazing, brilliant, everything you ever wanted – except for one problem. You…
The New Wave of Marketing: I am a marketer by trade. There. I said it. I adore the marketing world and love living in the content and social media sector which I inhabit. SEO, analytics, impressions, reach, and click-through rates are not dirty words to me, but rather the empirical proof that your efforts are…
You’ve taken your company from a tiny, one-person show operating out of your basement and turned it into a business that’s expanding quicker than you can utter the phrase, “I need help!” Your revenue stream is steady, your product is selling like crazy and you have a strong customer base. This is amazing, fantastic, everything…
Social Media Customer Service You just got a notification that your business received a tweet. Fun! You immediately swipe left on your phone to see what this person had to say only to realize it’s a customer complaint. Oh no! Now what do you do? Read on to explore more effective handling of social media…