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The home services industry is constantly evolving, with 2025 poised to bring new challenges and new opportunities. As customer expectations shift, businesses in sectors like HVAC, plumbing, and roofing must adapt to remain competitive. Here are five key trends shaping the industry and how 24/7 virtual receptionist services can help home service companies thrive. 1….
Mastering call-handling abilities is a game-changer for a small business. It directly impacts customer experience, building a lasting relationship with your customers and maintaining a professional image. A positive first impression over the phone can be the deciding factor between gaining or losing a client. Studies show that 54% of customers prefer to resolve their…
With phone systems increasingly used for communication, small businesses are looking for better ways to manage incoming calls. Phone systems are critical to the overall customer experience for quick responses or streamlined customer support.
Effective communication is the key to this. From real-time messaging to video conferencing, the right communication tool can streamline workflows, improve collaboration, and boost productivity.
Running a small business means managing multiple tasks at once, but one of the most critical elements is ensuring your sales funnel is smooth and effective. Missed calls, delayed follow-ups, and a lack of immediate responses can cause potential leads to slip away before they ever become customers. That’s where PATLive comes in—helping you capture…
In the home services industry, turning potential customers into loyal patrons is the golden ticket to success. Did you know that 40% of customers who contact you online end up making a purchase? This statistic highlights the great potential hidden within those initial interactions. Whether it’s booking an appointment, confirming availability, or inquiring about prices,…
If you own a home service business, this one’s for you. For most home service businesses, phone calls are the single greatest source for new customers. If your sink is spewing gallons of water all over the kitchen or you just discovered a termite infestation, you’ll probably pick up the phone rather than waiting for…
The time has come and your journey has begun. Though you can’t be sure what dark roads you will encounter, you can be certain you will find your destiny at the end. There are no wizards. No wraiths. No lords, ents, or imps. There is only your business, its customers, and their experience. I’m talking…
Bots are a hot topic in the tech and business world right now. If you spend any time on social media – and we know you do – you have likely come across a story or thirty about the takeover of bots. If you don’t know much about the bot movement or have tried to ignore…
Embracing the Digital Shift: How to Master the Virtual Office Landscape: I am at work, but my office for today doesn’t have the conventional four walls. I’m sitting at my local coffee shop, sipping on a foamy (and ultra strong) latte and writing this article. Between paragraphs, I give my eyes a break and check…