Why Our Customer Service Agents Love Their Jobs (And How Yours Can, Too)
Our customer service agents love their jobs. We can say that and know it’s the truth without feeling braggadocious. The PATLive culture is one that creates a fun, family feeling while also praising hard work, creative thinking and sticktoitiveness. We believe it’s our culture that allows us to create the high-touch, quality customer experience we provide to the businesses using our services.
We can chat all day long about the PATLive culture and how it blends with our overall customer experience, but that could get tired. So, we thought we’d let you hear directly from the mouths of our Virtual Receptionists. Check out why they love their jobs and how yours can, too!
Create a Great Atmosphere
Creating an atmosphere where your employees feel safe, respected, and part of something bigger is key to a happy workplace. At PATLive we want everyone to feel like family including our customers. We work hard to make that feeling a reality.
If you’ve created a work culture where vulnerability isn’t ok, you’ve also created a culture where innovation and creativity aren’t ok.
Brené Brown, Professor
“PATLive has been the absolute best company to work for. Each employee here is compassionate and caring, and they treat other employees how they want to be treated. I have been working for over 27 years, and this company has inspired me to grow with them. I often hear from friends and family members about how their in-house companies, where they see each other in person, treat them poorly. However, I have never met anyone here in person, and yet I receive more respect than those who work for companies where they see each other daily.”
Amy H.
“I absolutely love my job at PATLive because it’s a company where they genuinely care about their employees, and it’s evident every single day. Whether I ever need support from a team leader during a challenging call, IT assistance for a technical issue, or advice from my fantastic teammates when questions arise, PATLive’s commitment to exceptional customer service extends to how they treat their employees—with respect, support, and dignity. It’s not just a job; it’s a dream job.”
James C.
Set Clear Goals and Give them the Resources they Need to Achieve Them
Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.
Richard Branson, Businessman
Encourage your customer service agents to collaborate rather than compete, and offer the support they need to get their jobs done right. It will make them – and you – feel good. (not to mention your customers). Our team leads and training pros ensure a clear set of expectations, and they never hesitate to roll up their sleeves or go the extra mile to provide customer service reps with what they need to succeed.
“PATLive is constantly setting goals for our agents. From perfect attendance to meeting a sales quota, we are always encouraged to work our hardest and we will be rewarded. We have had food truck parties, ice cream parties and even rented out a movie theater! I love the energy at PATLive and the motivation to do our best.”
Stephanie A.
“I love how supportive everyone is, whether it’s an IT issue, or a difficult caller, someone is always available to help… The very first time I felt supported was during the hiring process with Deborah. I immediately felt welcomed and valued. I had not worked in eight years, and was finding it difficult to find employment. I remember after the first interview telling my Mom, “THIS is the job I want!” During training, Rebecca was so patient and encouraging. After training, Sheari is always encouraging, supportive, and kind. I really enjoy reading the water cooler Slack board. Everyone is always positive, funny, and supportive of each other. I never dread coming to work!”
Rebecca M.
Hire the Right People
Surround yourself with smart, dedicated people – to build something isn’t a one-man show. It’s more important to have smart people who really believe in what you’re doing than really experienced people who may not share your dream.
Niklas Zennstrom, founder of the European Tech Alliance (EUTA)
Hire people that you know will contribute to a healthy workplace. Whether you value upbeat and silly, quiet and reflective, or modern and hip, make sure your interview process reflects that. It takes hard work and the proper perspective to maintain a good work culture – don’t underestimate the importance of hiring the right people!
“I adore the people that I get to interact with on a daily basis. I may work from home, but I have never felt like I wasn’t completely supported in the two years that I have been here.”
Polly P.
“I love PATLive because it values people being people. We don’t have to pretend to be anything other than ourselves, allowing our company to have a unique non-corporate identity.”
Cedric H.
When Asked Why They Love Their Job, Here’s What Even More of Our Staff Had To Say:
At PATLive, we’re proud to practice what we preach, fostering a workplace culture that brings joy to our team of dedicated virtual receptionists and leaves our customers equally satisfied. If the idea of being a part of this fantastic team inspires you, take the next step and explore the exciting career opportunities awaiting you on our careers page. Join us in creating a workplace where happiness, respect, and excellence thrive!
