Why Our Customer Service Agents Love Their Jobs

Our customer service agents love their jobs. We can say that and know it’s the truth without feeling braggadocious. The PATLive culture is one that creates a fun, family feeling while also praising hard work, creative thinking and sticktoitiveness. We believe it’s our culture that allows us to create the high-touch, quality customer experience we provide to the businesses using our services.

We can chat all day long about the PATLive culture and how it blends with our overall customer experience, but that could get tired. So, we thought we’d let you hear directly from the mouths of our Virtual Receptionists. Check out why they love their jobs and how yours can, too!

Create a Great Atmosphere

Creating an atmosphere where your employees feel safe, respected, and part of something bigger is key to a happy workplace. At PATLive we want everyone to feel like family including our customers. We work hard to make that feeling a reality.

If you’ve created a work culture where vulnerability isn’t ok, you’ve also created a culture where innovation and creativity aren’t ok.
Brené Brown, Professor

“PATLive has been the absolute best company to work for. Each employee here is compassionate and caring, and they treat other employees how they want to be treated. I have been working for over 27 years, and this company has inspired me to grow with them. I often hear from friends and family members about how their in-house companies, where they see each other in person, treat them poorly. However, I have never met anyone here in person, and yet I receive more respect than those who work for companies where they see each other daily.”
Amy H.

“I absolutely love my job at PATLive because it’s a company where they genuinely care about their employees, and it’s evident every single day. Whether I ever need support from a team leader during a challenging call, IT assistance for a technical issue, or advice from my fantastic teammates when questions arise, PATLive’s commitment to exceptional customer service extends to how they treat their employees—with respect, support, and dignity. It’s not just a job; it’s a dream job.”
James C.

Set Clear Goals and Give them the Resources they Need to Achieve Them

Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.
Richard Branson, Businessman

Encourage your customer service agents to collaborate rather than compete, and offer the support they need to get their jobs done right. It will make them – and you – feel good. (not to mention your customers). Our team leads and training pros ensure a clear set of expectations, and they never hesitate to roll up their sleeves or go the extra mile to provide customer service reps with what they need to succeed.

“PATLive is constantly setting goals for our agents. From perfect attendance to meeting a sales quota, we are always encouraged to work our hardest and we will be rewarded. We have had food truck parties, ice cream parties and even rented out a movie theater! I love the energy at PATLive and the motivation to do our best.”
Stephanie A.

“I love how supportive everyone is, whether it’s an IT issue, or a difficult caller, someone is always available to help… The very first time I felt supported was during the hiring process with Deborah. I immediately felt welcomed and valued. I had not worked in eight years, and was finding it difficult to find employment. I remember after the first interview telling my Mom, “THIS is the job I want!” During training, Rebecca was so patient and encouraging. After training, Sheari is always encouraging, supportive, and kind. I really enjoy reading the water cooler Slack board. Everyone is always positive, funny, and supportive of each other. I never dread coming to work!”
Rebecca M.

Hire the Right People

Surround yourself with smart, dedicated people – to build something isn’t a one-man show. It’s more important to have smart people who really believe in what you’re doing than really experienced people who may not share your dream.
Niklas Zennstrom, founder of the European Tech Alliance (EUTA)

Hire people that you know will contribute to a healthy workplace. Whether you value upbeat and silly, quiet and reflective, or modern and hip, make sure your interview process reflects that. It takes hard work and the proper perspective to maintain a good work culture – don’t underestimate the importance of hiring the right people!

“I adore the people that I get to interact with on a daily basis. I may work from home, but I have never felt like I wasn’t completely supported in the two years that I have been here.”
Polly P.

“I love PATLive because it values people being people. We don’t have to pretend to be anything other than ourselves, allowing our company to have a unique non-corporate identity.”
Cedric H.

When Asked Why They Love Their Job, Here’s What Even More of Our Staff Had To Say:

” I would say from training to now, 2.5 years later, I feel the dedication that leadership puts into us has been the biggest contribution to success and positive outlook. Our courses for continued training, the fact that we have 8900 to reach out to and we’re all given Team Leaders. That’s true dedication from PATLive to us. Grow through, what you go through. And PATLive makes that journey of growing, fulfilling.”

Malissa W.

PATLive Senior Virtual Assistant

“I love my job at PATLive because it has allowed me to keep my infant daughter home and avoid having to send her to daycare and also be there for my other children when it counts. PATLive is very flexible with scheduling and leaders understand that you have a life outside of work and honestly try to accommodate you to your specific needs… I’ve been with the company for almost two years now and I feel like this company values you as a worker and a human being outside of work also. I love how everyone is so supportive and always has a positive outlook on life. It makes the work environment feel like you truly are with your second family.”

Jessica P.

PATLive Customer Service Agent

“I love my job with PATLive because everyone from other VR’s and VA’s all the way up to management is here to help one another out and if they don’t have the answers they will help find the person who does have the answers with us. I remember right after training and being on my own for a few days and things started to get frustrating, and I reached out to my team lead. She took the time to explain what I didn’t know, and continues to this day to help me with questions or concerns and to give me pointers on how to improve my work. She is awesome with giving support for any situation that arises and is there for each member of her team for anything they need help with!”

Deanna D.

PATLive Virtual Receptionist

“The flexibility with our schedules and my co-workers are extremely easy to talk to! The work environment is a 10/10! A time a PATLive where I feel supported is when my girlfriend got into a car accident and when I reached out to my supervisors to ask could I talk with her to get her back in high spirits, they let me get off the clock to speak with her and even gave me some advice to tell her. That really meant a lot to me and it made me feel like I was a part of a family and not just someone working here.”

Brian H.

PATLive Senior Customer Service Agent

“I love helping people. I get to do that on a daily basis. While answering calls, I am taking messages, booking appointments, or assisting a property owner with the sale of a property. If I can help someone achieve a goal on a call, then I feel like I accomplished helping that person. I also help through training by shadowing and mentoring new and seasoned agents. I help them learn the tools and information they need to be a successful agent with PATLive.”

Amy F.

PATLive Virtual Assistant / Mentor

“I love the flexibility but I genuinely enjoy the day to day parts of my job. Our customers are a lot of fun to interact with and each one is a unique character. There is a real team effort every day. We are all trying to get to the same place and I love the camaraderie. It is understood here that our personal life will directly effect our work life. I shared with my team lead that I was going through a particularly rough patch with my mental health during my first year here and it was showing in my work. He did not condemn me or threaten to punish. He said, ‘I’m so sorry’, listened, and said, ‘If you need to take some time to get healthy, we would rather be without you for a few days than have you unhappy and struggling for months.’ at that point, I decided I would keep this job as long as possible. I felt cared for.”

Daniel H.

PATLive Customer Service Agent

“I love working at PATLive because of the supportive company culture! PATLive does an amazing job at highlighting and recognizing each employee’s strengths.”

Kaela K.

PATLive Associate Training Specialist

“I love the flexibility PATLive offers when it comes to changing our schedule. As someone who has chronic health issues, this has been a blessing! I don’t know of any other call center that is as flexible as PATLive in this way!”

Elizabeth K.

PATLive Virtual Assistant

At PATLive, we’re proud to practice what we preach, fostering a workplace culture that brings joy to our team of dedicated virtual receptionists and leaves our customers equally satisfied. If the idea of being a part of this fantastic team inspires you, take the next step and explore the exciting career opportunities awaiting you on our careers page. Join us in creating a workplace where happiness, respect, and excellence thrive!