Understanding and speaking without double negatives is communication 101. If we want to be taken seriously by our peers, other professionals or just as human beings on this planet, it’s important to pay attention to the way we represent ourselves through our communication. Poor communication in the workplace has an extremely negative impact that runs…
The Millennial Real Estate Client It’s time for our obligatory post about everyone’s favorite generation to rag on: the millennial real estate client. Many articles are overwrought with generalizations about the largest generation in history and these characteristics are rarely positive: they want more success without working for it; they are selfish; they are lazy;…
Let’s face the facts: lawyers don’t necessarily need to practice fundamentals of exceptional customer service. Much like the funeral business, people will always have a need for an attorney. Because of that necessity it seems as if law professionals could be successful without upholding any kind of customer service standards. If the people are always…
Live Receptionists: All of your hard work is paying off. You’ve taken your company from a small, one-woman show operating out of your basement and turned it into a flourishing, medium-sized business. With revenue, and sales, and…dare we say it? Customers. This is amazing, brilliant, everything you ever wanted – except for one problem. You…
The New Wave of Marketing: I am a marketer by trade. There. I said it. I adore the marketing world and love living in the content and social media sector which I inhabit. SEO, analytics, impressions, reach, and click-through rates are not dirty words to me, but rather the empirical proof that your efforts are…
So, you think you can dance? Oh, wait. That’s for a different blog.So, you think you’re ready to hire an outsourced employee? It’s a difficult decision and there is no clear path for getting from point A to point B. We feel you. The word “outsource” kind of has a bad rep. Most people have…
You’ve taken your company from a tiny, one-person show operating out of your basement and turned it into a business that’s expanding quicker than you can utter the phrase, “I need help!” Your revenue stream is steady, your product is selling like crazy and you have a strong customer base. This is amazing, fantastic, everything…
Social Media Customer Service You just got a notification that your business received a tweet. Fun! You immediately swipe left on your phone to see what this person had to say only to realize it’s a customer complaint. Oh no! Now what do you do? Read on to explore more effective handling of social media…
We love customer service tools and software at PATLive. They make our jobs easier and help our customers get the best possible service we can provide. You can only get so far with your customers with nothing but a telephone and your sparkling personality at your disposal. As our world becomes more mobile, it is…
Getting Personal With Customers: The power of human connection is undeniably strong. From the moment we are thrown into this world, we are constantly seeking out connection from those around us – it is vastly important in how we perceive ourselves and our world. Matthew Lieberman, scientist and author of Social, explains to Scientific American…