It can be a jarring experience. You go about your day and usually only speak with kind folks who are patient and have an easy time explaining their issues. They leave, pleased with your service. And then it happens: Your business has made someone mad. No matter what you do, you can’t seem to diffuse…
Does your business still rely on Microsoft Office to do everything? If so, you’re missing out on some crazy-amazing tools that will make your business run more efficiently and keep you miles ahead of your competition. It’s understandable to be afraid of new tools and easy to stay with what you know. Office is definitely…
I am at work, but my office for today doesn’t have the conventional four walls. I’m sitting at my local coffee shop, sipping on a foamy (and ultra strong) latte and writing this article. Between paragraphs, I give my eyes a break and check out the other folks; some are typing away furiously on their…
Customers are going to get angry. And then some customers are going to get heated. Whether you work as a customer service rep for a larger company or if you just opened your doors for business, an elevated situation with a customer is never ideal. If you look at the flip side, an angry customer…
What is great customer service and how is it done? That’s a question we seek to answer every month or so as we highlight a company that takes its customer service and turns it up to eleven. Zappos is known far and wide for its unbeatable customer service practices. Have you heard about the time…
“If you build it, they will come.” Everyone knows that famous line from “Field of Dreams,” the tear-jerking tale about baseball and unrealized relationships or ambitions. It’s still the quintessential dude flick. Little did you know that line could be turned into a lesson on customer retention. Sure, you can build a small business and…