Owners of home service businesses have a lot on their plates. Answering phone calls is only a small part of your work. In addition, you must focus on providing a good customer experience, managing your business, keeping track of schedules, handling invoices, and giving price quotes for services. In short, you have a lot going…
If you’re just getting started with a Virtual Receptionist service like PATLive, or maybe updating an existing campaign, one of the keys to success is to have great call handling instructions. When you sign up for service with PATLive, we’ll schedule a session with one of our Onboarding Specialists who will walk you through creating…
The new year has arrived and with it will come new innovations that will blow last year’s out of the water. As we continue to witness the fiery rise of artificial intelligence or AI, we remain resolved that human connection still matters in business. We would argue it’s more important than ever before! As you…
Here at PATLive, one of the first questions we typically get from new customers using our Virtual Receptionist is, “How will I get my messages?” Thankfully, the answer typically is, “However you want them!” We have a myriad of options from checking your messages on our phone app, to receiving an email after every message,…
In recent years, a transformative shift in terrain of business communication has occurred. Companies are now seeking new and creative ways to connect with their customers. As a result, web chats have emerged as the frontrunner in digital customer engagement. According to Invesp, 73% of customers prefer live chat when communicating with a business. In…
Answering Service for Nonprofits Every nonprofit is unique. From the local animal rescue to a nationwide organization helping foster children….to everything in between…the range of services and operations is broad and niche. Despite the different topics and fields of interest, however, there are lots of similarities in how nonprofits operate that serve as common ground…
Discover the future of customer engagement with PATLive’s web chat feature. Elevate your website’s user experience by seamlessly integrating virtual receptionists through easy setup steps. Explore how to set up your live chat functionality in this guide.
If you’re a law firm looking for some easy ways to acquire a few new clients, you’re in luck.
We’ve put together this brief article to show you three super-simple, but often overlooked, ways for making sure your website is bringing you as many new clients as possible.
Times are changing fast.
Businesses have to adapt at the speed of their customers in order to stay viable. Answering services are no different. As times (and the needs of customers) change, it’s essential an answering service change too. That means that answering service you partnered with in 1999 is doing way more than taking messages.
Read on to learn more about the types of calls modern day answering services can manage for business.
Without the right tools at your disposal, your law firm is likely wasting money and billable hours on tasks that have been streamlined by cloud-based applications.
Otherwise grueling tasks like email, phone calls, paperwork, and bottle-necked communication are a breeze with the right technology.