PATLive has been in business for over thirty years, serving hundreds of thousands of customers over that time with our automated and human-powered services. We’ve grown up through the evolution of the internet, email, smartphones, instant messaging, texting and coming-soon, AI. As a company centered around the telephone, these shifts have impacted our roadmaps and…
For small and medium sized businesses exceptional customer service is crucial. Customers expect quick responses, personalized service, and seamless interactions. 75 percent of callers will not leave a voicemail, and about 85 percent of callers, who don’t reach you on the first call, will not call back. Instead, they will call your competitors. This is where…
Tallahassee, FL – July 26, 2024 – PATLive, a leader in remote virtual receptionist and answering services, is excited to announce its participation in The HUGE Convention, the largest home services convention in the world. The event will take place in Nashville, TN from August 22-24, 2024. The HUGE Convention is renowned for bringing together business…
Why Virtual Training Matters to You In today’s fast-paced, digital world, effective training is more than a necessity—it’s a game-changer. Whether you’re an employer looking to enhance your team’s skills or an employee seeking growth opportunities, the quality of training can significantly impact your success. At PATLive, we’ve mastered the art of virtual training, ensuring…
In the home services industry, turning potential customers into loyal patrons is the golden ticket to success. Did you know that 40% of customers who contact you online end up making a purchase? This statistic highlights the great potential hidden within those initial interactions. Whether it’s booking an appointment, confirming availability, or inquiring about prices,…
In the fast-paced home services industry, time is money. Every minute spent on administrative tasks is a minute not serving customers and growing your business. That’s why integrating PATLive with Jobber is such a game-changer. PATLive is a leading virtual receptionist service that handles your calls and web chats, schedules appointments, and provides top-notch customer…
TALLAHASSEE, Fla., June 13, 2024 — PATLive, a leader in remote virtual receptionist and answering services, is excited to announce the permanent implementation of a 32-hour workweek. Having successfully trialed the program under a year-long evaluation period, PATLive’s CEO, Jackie Gonzalez, decided to make the new work hours a permanent fixture at PATLive. “I don’t think it’s news to anyone…
Small businesses and their owners are the unsung heroes of our economy, deserving of every accolade and celebration. They inject creativity, passion, and resilience into our communities, embodying the spirit of innovation and hard work. National Small Business Week (NSBW) is a time when these tireless entrepreneurs are spotlighted, reminding us of the importance of…
TALLAHASSEE, FL, February 13, 2024 — PATLive, a leading provider of professional answering services for small businesses, is excited to announce an integration with Jobber, an award-winning operations management software for home service businesses. With this new service integration, PATLive and Jobber work together seamlessly, combining PATLive’s 24/7 answering service with Jobber’s all-in-one operations platform….
Owners of home service businesses have a lot on their plates. Answering phone calls is only a small part of your work. In addition, you must focus on providing a good customer experience, managing your business, keeping track of schedules, handling invoices, and giving price quotes for services. In short, you have a lot going…