At PATLive, we aim to ensure you maximize our services from day one. Our specialized Onboarding Team is dedicated to working with new clients during the first 30 days, offering personalized support and tailored solutions to meet your business needs. Why Onboard? The onboarding process is essential for integrating PATLive’s services seamlessly with your business…
Tallahassee, FL – July 31, 2024 – PATLive, a leader in virtual receptionist and call answering services, is proud to announce the release of its new Vision, Mission, and Guiding Principles. As the company continues to evolve and adapt to the ever-changing landscape of customer service and technology, these new statements reflect PATLive’s dedication to…
PATLive has been in business for over thirty years, serving hundreds of thousands of customers over that time with our automated and human-powered services. We’ve grown up through the evolution of the internet, email, smartphones, instant messaging, texting and coming-soon, AI. As a company centered around the telephone, these shifts have impacted our roadmaps and…
For small and medium sized businesses exceptional customer service is crucial. Customers expect quick responses, personalized service, and seamless interactions. 75 percent of callers will not leave a voicemail, and about 85 percent of callers, who don’t reach you on the first call, will not call back. Instead, they will call your competitors. This is where…
Tallahassee, FL – July 26, 2024 – PATLive, a leader in remote virtual receptionist and answering services, is excited to announce its participation in The HUGE Convention, the largest home services convention in the world. The event will take place in Nashville, TN from August 22-24, 2024. The HUGE Convention is renowned for bringing together business…
Why Virtual Training Matters to You In today’s fast-paced, digital world, effective training is more than a necessity—it’s a game-changer. Whether you’re an employer looking to enhance your team’s skills or an employee seeking growth opportunities, the quality of training can significantly impact your success. At PATLive, we’ve mastered the art of virtual training, ensuring…
In the home services industry, turning potential customers into loyal patrons is the golden ticket to success. Did you know that 40% of customers who contact you online end up making a purchase? This statistic highlights the great potential hidden within those initial interactions. Whether it’s booking an appointment, confirming availability, or inquiring about prices,…
In the fast-paced home services industry, time is money. Every minute spent on administrative tasks is a minute not serving customers and growing your business. That’s why integrating PATLive with Jobber is such a game-changer. PATLive is a leading virtual receptionist service that handles your calls and web chats, schedules appointments, and provides top-notch customer…
TALLAHASSEE, Fla., June 13, 2024 — PATLive, a leader in remote virtual receptionist and answering services, is excited to announce the permanent implementation of a 32-hour workweek. Having successfully trialed the program under a year-long evaluation period, PATLive’s CEO, Jackie Gonzalez, decided to make the new work hours a permanent fixture at PATLive. “I don’t think it’s news to anyone…
Small businesses and their owners are the unsung heroes of our economy, deserving of every accolade and celebration. They inject creativity, passion, and resilience into our communities, embodying the spirit of innovation and hard work. National Small Business Week (NSBW) is a time when these tireless entrepreneurs are spotlighted, reminding us of the importance of…