![The Power of Customer Reviews: Why They Matter and How to Get More [with Free Templates]](https://www.patlive.com/wp-content/uploads/2025/03/Blog-Banner-5-768x432.png)
We live in a digital world where customer reviews have become a critical driver of business growth, influencing potential clients and shaping brand trust. Whether you run a home services business providing hands-on HVAC, roofing, or plumbing maintenance, repair, and installation or operate a legal firm or small business, positive reviews can set you apart…
March is Women’s History Month, a time to recognize and celebrate the contributions of women across all industries. In the world of small business, women entrepreneurs are making an incredible impact, driving innovation, and strengthening local economies. According to the National Association of Women Business Owners (NAWBO), women own 42% of all businesses in the…
In the legal field, effective communication holds immense importance due to the high stakes involved, where prompt responses can influence both client trust and case outcomes. Whether arguing a case in court, attending a critical meeting, or being away from your desk, partnering with a qualified legal answering service ensures that clients can reach you…
How an Answering Service Enhances Customer Service and Satisfaction Customer service is the backbone of any successful business. Yet, in today’s fast-paced digital world, customers often feel neglected—left waiting on hold, navigating endless automated menus, or struggling to get a real human on the line. According to a study by Zendesk, 66% of customers say they…
Why Your Law Firm Needs a Legal Answering Service For law firms, every missed call could mean a lost client or a critical case update slipping through the cracks. Studies show that nearly one in three calls to law firms go unanswered and 68% of legal clients say their decision to hire an attorney is…
Running a successful home services business in HVAC, roofing, or plumbing means keeping up with customer calls, managing appointments, and ensuring that no lead slips through the cracks. But as your business grows, handling incoming calls can become overwhelming which leads to missed opportunities, frustrated customers, and unnecessary stress. If you’re experiencing any of the…
The home services industry is constantly evolving, with 2025 poised to bring new challenges and new opportunities. As customer expectations shift, businesses in sectors like HVAC, plumbing, and roofing must adapt to remain competitive. Here are five key trends shaping the industry and how 24/7 virtual receptionist services can help home service companies thrive. 1….
Running an HVAC business is no small feat. Between managing customer inquiries, scheduling appointments and dispatching technicians, your plate is already full. In HVAC, missed calls often translate to missed revenue. As outlined in our HVAC Customer Service Playbook resource, 75-80% of customers won’t leave a voicemail, and 85% of callers won’t call back if…