24/7 Answering Service & Virtual Receptionists
Real people.
Amazing results.
Answering phone calls, placing outbound calls, and handling web chats is what we do. Better support for your customers, more sales & bookings, and improved productivity is what we deliver.
24/7 support for your business phone calls and web chats.
Whether you need live phone answering services, help placing outreach & follow-up calls, or support for live chat on your website — we’ve got you covered. Our team of 100% US-based virtual receptionists are experts at delivering the kind of friendly, professional service that makes a great impression on everyone who contacts your business.
Live Call Answering
Live Outbound Calls
Live Chat
Flexible answering services that work seamlessly for you.
When we answer on your behalf, you can feel confident knowing that our team has the training and experience to deliver real value — not just take messages. We’ll serve as a virtual extension of your team, and can help with many of the same things an in-office employee would.
Virtual Front Office
Just like an in-office receptionist, only better. No sick days. No missed calls because they were on the other line.
After Hours Answering
Stay connected to your customers even when your office is closed with professional after hours support.
Overflow Handling
Overflow call handling that kicks in seamlessly when you can't answer— so every caller always gets through.
Screening & Transfers
We screen and transfer calls based on your rules and each employee's real-time status — easily updated in our apps.
Message Taking
We’ll relay an accurate account of who called, how to reach them, and what they needed, so you can follow up when you're available.
Lead Collection
From simple contact info to detailed qualifications, we capture whatever you need — and can even do it directly in your CRM.
Appointment Scheduling
New appointments, reschedules, and cancellations – we can do them all in the scheduling software you already use.
New Client Intake
We'll gather important details from new clients to help you streamline your onboarding process.
Sales Support
We help answer questions, take orders, and process payments and refunds – all within your existing ecommerce tools.
Event Registrations
We'll provide event info, answer questions, and process signups — so you can maximize your bookings.
Emergency Dispatch
From dispatching service techs to on-call escalations, we're always available to help with your callers' emergencies.
Bilingual Support
All the same capabilities as our English service — available for your Spanish-speaking callers.
Virtual receptionists you can count on.
At PATLive, our team members take pride in their roles and believe in the importance of hard work, having great attitudes, and being accountable — and it shows. You simply won't find another answering service that delivers the same quality and consistency we do.
The speed with which a call is answered sets the tone before we even say hello. That’s why we’re proud to consistently deliver an average speed of answer of just 9 seconds (about 3-4 rings on average).
We believe that a smile you can hear and a friendly, can-do attitude are the foundations of strong customer satisfaction. And with PATLive’s phone answering service supporting your business, that’s exactly what your callers will experience.
Unlike companies that use rigid, one-size-fits-all call scripts, at PATLive, we’ll work with you to develop a call flow tailored specifically to your unique business, with receptionists that strike the perfect balance between adhering to your call flow and delivering an experience that feels natural and organic for each individual caller.
Whether we’re helping you bring on new customers or support current ones, we understand how important every call is to your business and will deliver the kind of quality, consistency, and personal-accountability that will have your callers saying, “Wow, this was such great service! I wish every company had people this good!”
Apps that keep you updated on your calls.
Our web and mobile apps make it easy to stay updated on your calls and in sync with your virtual receptionist team from anywhere — update your status anytime and see who called, what they needed, what information we captured, and what actions we took.
Thousands of businesses just like yours that use our phone answering services for their calls and love the results.
Get started today!
You’ve built a business worth calling. Let’s make sure every caller feels that from the very first hello. Start your free trial today, or reach out to Sales to learn more.
